Privacy Policy

1. Introduction

CargoMate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics aggregator platform and SaaS solutions, including our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact information (name, email address, phone number, business address)
• Business information (company name, tax ID, business license details)
• Account credentials (username, password, security questions)
• Payment information (billing address, payment method details)
• Professional details (job title, department, industry experience)

2.2 Shipment and Logistics Data

• Shipment details (origin, destination, cargo type, weight, dimensions)
• Tracking information and delivery status
• Carrier and driver information
• Route optimization data and GPS coordinates
• Delivery confirmations and proof of delivery

2.3 Technical Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log files and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our logistics platform and SaaS services
• Process shipments and facilitate logistics operations
• Match shippers with carriers and optimize routes
• Process payments and manage billing
• Provide customer support and technical assistance
• Send service-related notifications and updates
• Improve our services through analytics and user feedback
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and analytics services.

4.2 Business Partners

We may share shipment information with carriers, drivers, and other logistics partners necessary to complete your shipments and provide our services.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of CargoMate, our users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Until account deletion plus 7 years for legal compliance
• Shipment data: 7 years from completion for regulatory requirements
• Payment information: As required by financial regulations
• Analytics data: Aggregated and anonymized after 2 years

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, please contact us at privacy@cargomate.co

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: